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Return Policy

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Our Commitment

At Realdepartmentsh, we take pride in creating beautiful handmade greeting cards and custom printed matter. Customer satisfaction is our priority, and we hope you are pleased with every card you receive from our Ottawa studio.

Return Eligibility

We accept returns of greeting cards under the following conditions:

  • Cards must be returned within 14 days of delivery
  • Cards must be in original, unused condition
  • Original packaging and envelopes must be intact
  • Cards must not be written in or personalized
  • Proof of purchase must be provided

Non-Returnable Items

Due to the personalized nature of our handmade greeting card business, certain items cannot be returned:

  • Custom designed cards created to your specifications
  • Personalized greeting cards with custom text or names
  • Cards that have been written in or used
  • Sale or clearance items marked as final sale
  • Cards damaged due to misuse or mishandling

Defective or Damaged Cards

If your handmade greeting cards arrive damaged or defective, we will gladly replace them or provide a full refund. Please:

  • Contact us within 48 hours of receiving the order
  • Provide photos of the damaged cards and packaging
  • Include your order number and description of the issue
  • Keep all original packaging until the issue is resolved

We will arrange for replacement cards to be sent at no additional cost, or issue a full refund if preferred.

Return Process

To initiate a return for greeting cards purchased from realdepartmentsh:

  1. Contact us via email at welcome@realdepartmentsh.world or call +1 613 729 6378
  2. Provide your order number and reason for return
  3. Await return authorization and shipping instructions
  4. Package cards securely in original packaging
  5. Ship to the address provided within 7 days of authorization

Returns sent without prior authorization may not be accepted.

Shipping Costs

Shipping costs for returns vary depending on the reason:

  • Defective or Damaged Cards: We cover all return shipping costs
  • Wrong Item Sent: We cover all return shipping costs
  • Changed Mind: Customer is responsible for return shipping
  • Ordered Wrong Item: Customer is responsible for return shipping

We recommend using a tracked shipping method to ensure safe return of greeting cards to our Ottawa location.

Refund Processing

Once we receive your returned greeting cards:

  • We will inspect the cards to ensure they meet return criteria
  • Approved refunds will be processed within 5-7 business days
  • Refunds will be issued to the original payment method
  • You will receive email confirmation when the refund is processed
  • Allow 5-10 business days for the refund to appear in your account

Original shipping costs are non-refundable unless the return is due to our error or defective products.

Exchanges

We are happy to exchange greeting cards for different designs or collections if:

  • The cards are in original, unused condition
  • The exchange is requested within 14 days of delivery
  • The desired cards are in stock
  • Any price difference is paid or refunded

To arrange an exchange, please contact us using the process outlined above. Exchanges are subject to availability of our handmade card collections.

Custom Order Policy

Custom designed greeting cards require special consideration:

  • A design mockup will be provided for your approval
  • Changes can be requested during the design phase
  • Once production begins, orders cannot be cancelled
  • Custom cards are non-refundable once completed
  • We will correct any errors made by our team at no charge

Please review all custom design details carefully before approving production.

Cancelled Orders

You may cancel your greeting card order if:

  • The order has not yet been processed or shipped
  • You contact us within 24 hours of placing the order
  • The cards are not custom or personalized items

To cancel an order, contact us immediately at welcome@realdepartmentsh.world or +1 613 729 6378. Orders already in production or shipped cannot be cancelled, but may be eligible for return upon receipt.

Incorrect Orders

If you receive incorrect greeting cards:

  • Contact us immediately with your order number
  • Provide photos of the cards received
  • Keep all cards and packaging until we respond
  • We will arrange for correct cards to be sent
  • Return shipping label will be provided if needed

Lost or Stolen Packages

Once greeting cards are delivered to the address provided:

  • Risk of loss transfers to the customer
  • We are not responsible for stolen packages
  • We recommend requiring signature confirmation for valuable orders
  • Contact the shipping carrier to file a claim for lost packages
  • We will assist with carrier claims when possible

Contact Us

For questions about returns, exchanges, or this Return Policy for our handmade greeting cards, please contact:

Realdepartmentsh
Rideau Centre, 50 Rideau Street
Ottawa, ON K1N 9J7, Canada
Phone: +1 613 729 6378
Email: welcome@realdepartmentsh.world

Our customer service team is available Monday through Friday, 10:00 AM to 6:00 PM EST, and Saturday 11:00 AM to 5:00 PM EST.